Respond to customer inquiries on the telephone, through online networks, and by mail. Communicate with customers to help them understand how to use the product properly. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Complete, maintain, and process pertinent paperwork and records. Perform limited f

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Troubleshoot and repair electrical/electronic, hydraulics, pneumatics, mechanical and building components on industrial equipment plant wide and have basic knowledge of PLC's and controls. Performs multi craft tasks on all equipment and repair equipment breakdowns in a timely manner. Responsible for the safe output of quality cut to length steel. Maintain output to produc

Responsible for assisting supervisor with employees (both full time and temporary) within department, and will interact with employees in various instances. Promote a work environment conducive to high employee morale. Review daily schedule prior to shift to anticipate product changeovers, staffing changes, etc. Responsible for all aspects of safety, quality, production a

Develops, evaluates, and improves manufacturing methods using data collection, analytical analysis and experience. Strong organizational skills. Able to manage multiple projects and timelines. Analyzes and plans work force utilization, space requirements, and workflow, and designs layout of equipment and workspace for maximum efficiency. Confers with planning, manufacturi

Perform all functional testing / troubleshooting of completed units for compliance to all quality standards including fit, form and function, including documentation of all assembly and test results. Verifies the information on the work order header is correct such as BOM part numbers, quantities, and consuming locations. Follows procedures to see that info gets corrected

Interpret specifications, drawings, and job orders to workers, and assign duties. Establish or adjust work procedures to meet production schedules. Recommend measures to improve production methods, equipment performance, and quality of product. Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew and motivate

Responsible for employee development and ensuring that all employees have the resources necessary to complete job assignments on a timely basis and work toward identified career objectives. Responsible for maintaining and continuously improving operating efficiency of the Distribution Center. Responsible for identifying and maintaining appropriate staffing levels to provi

Work collaboratively with the Operations/Supply Chain, Sales, Finance and other business teams to define and document functional and technical specifications Design, develop, configure, transport, test and deploy SAP BW on HANA 7.x, BW4 data warehousing solutions that are pragmatic, robust and supportable Build ADSO's, Composite providers, Open ODS, Transient providers, t

Serve as a teacher, coach, and mentor of business leadership on how to effectively participate in and emulate the behavior of the A.O. Smith Operating System. Coordinate execution of A. O. Smith Operating System Adoption Work with the Enterprise Excellence Office to tweak the A. O. Smith Operating System implementation roadmap as needed based on the culture and knowledge

Maintain comprehensive trademark database and docket all pertinent deadlines Coordinate with business teams, in house attorneys, and outside counsel to ensure that all prosecution actions, renewal deadlines, and other matters are handled in a timely manner Perform and/or oversee trademark clearance searches and analyze search results to provide actionable legal advice to

Research and investigate new or existing component/technologies to drive product innovation Drive AOSNPD process for component/technology development that provides one or more of the following benefits Development of unique and proprietary functionality within our markets Adds to the Customer Value Proposition for our existing products Allows A.O. Smith to have full owner

Work experience in Sales within the Plumbing related industry. Experience in a high performance, customer facing and focused sales team. Demonstrable experience in meeting customer requirements. Strong customer service attitude with excellent negotiation skills. Persuasive communication and team management skills. Analytical and organizational skills with a problem solvin

Strategic development of company's near and long term commercial growth and sales strategy to include team development Ability to identify best avenues of pursuit for new business opportunities Ability to independently decipher new business capture strategies based on customer requirements Position requires honed negotiation skills and proven experience communicating tech

Accountable for the creation and delivery of defined integration strategies, processes, and executional plans Motivate and coordinate work between employees across numerous teams spanning multiple departments and locations Partner with cross functional peers and other resources in Operations, IT, Finance, Human Resources, Sales, and Customer Service Adapt and recalibrate